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Politique d'expédition

Shipping Policy

1. Processing Time:

  • Orders are processed within 0-2 business days of receipt, excluding weekends and holidays. During peak seasons or promotional events, processing may take slightly longer due to higher order volumes.

2. Shipping Rates and Methods:

  • We offer several shipping options for domestic and international orders. Shipping costs are calculated at checkout based on the destination and weight of the package.
  • Available shipping methods include Free local shipping on orders above $150.00 , Standard Shipping, Expedited Shipping, and International Shipping. Customers can select their preferred shipping method during checkout.

3. Estimated Delivery Times:

  • Delivery times vary depending on the shipping method selected and the destination.
  • Standard Shipping: 3-7 business days within Canada.
  • Expedited Shipping: 1-3 business days within Canada.
  • International Shipping: 7-21 business days, depending on the destination and customs processing times.

4. Order Tracking:

  • Once your order has shipped, a shipping confirmation email with tracking information will be sent to you. You can track your package using the provided tracking number on our website or directly through the carrier's website.

5. Shipping Restrictions:

  • We currently do not ship to PO Boxes. Please provide a physical address for delivery.
  • Some items may have shipping restrictions due to size, weight, or regulatory requirements. These restrictions will be noted on the product page.

6. International Shipping:

  • International customers are responsible for any additional taxes, duties, or customs fees associated with their shipment. These charges are not included in the shipping costs at checkout.

7. Delays and Issues:

  • While we strive to ensure timely delivery of all orders, we cannot be held responsible for delays caused by weather, carrier delays, or other unforeseen circumstances outside of our control.
  • If you experience any issues with your shipment or have concerns about delivery, please contact our customer support team at [sales@mapleelectricsupply.ca or (905)-553-7171 for assistance.

8. Order Changes and Cancellations:

  • Once an order has been placed, changes or cancellations may not be possible. Please contact us immediately upon placing your order if you need to make any changes.

9. Returns and Refunds:

  • Please refer to our Returns and Refunds Policy for information on returning items purchased from our store.

10. Contact Us:

  • If you have any questions about our Shipping Policy or need further assistance, please contact us at [[sales@mapleelectricsupply.ca or (905)553-7171 Our customer support team is available Mon-Fri 8am-4pm.

Note: This Shipping Policy is subject to change without prior notice. Please review this page periodically for any updates.